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SwissMedFlight is committed to maintaining the security and integrity of the data of its users and customers.

The privacy policy explains how we collect and use the data when you use our website.

Our privacy policy may change at any time.

Data Protection Officer

SwissMedFlight Schweizer RI, domiciled at rue des Asters 18, 1202 Geneva, Switzerland, is the Data Protection Officer responsible for your personal data.

Data Confidentiality

The data you transmit to us can be collected via our contact forms, e-mail, conversation or telephone message.

All data that you communicate to us is treated as medical information and a strict medical confidentiality is respected.

These data will never be transmitted to third parties, except with your formal agreement.

Third parties are SwissMedFlight clinics and medical partners and other partners of SwissMedFlight (hotels).

All of these partners have signed a confidentiality agreement with us, implying strict respect for medical and professional secrecy.

Personal Data We Collect

In order to provide you with our services and to update our website, we collect the following data:

  • information that you voluntarily transmit to us,
  • information you give us when you communicate with us (phone, contact forms, e-mail, comments, medical questionnaire).

This personal information may contain your name, first name, e-mail, phone number, gender, date of birth, medical information, medical history and medication.

Detailed Information on The Processing of Personal Data

Personal data is collected for the following purposes and using the following services.


Google Analytics (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the collected data to track and review the use of this application, to prepare reports on its activities and to share them with other Google services.

Google may use the Data collected to contextualize and personalize the advertising of its own advertising network.

Personal data collected: cookies and usage data.

Place of Processing: United States – Privacy PolicyOpt Out. Participant at Privacy Shield.

Interaction with live chat platforms

Facebook Messenger Client Chat (Facebook, Inc.)

Facebook Messenger Customer Chat is a service to interact with the Facebook Messenger instant messaging platform provided by Facebook, Inc.

Personal data collected: About me, cookies, data provided when using the service and usage data.

Place of Processing: United States – Privacy Policy. Participant at Privacy Shield.

Use of Your Information

In the course of providing our services, we use the information we collect from you:

  • to provide you with our services,
  • to enable us to comply with regulatory requirements,
  • to communicate with you and answer your requests,
  • to inform you of any changes to our website or service offer,
  • to follow and analyze the activity on our website.

Keeping Your Personal Data

By using our website, it is possible that certain personal data may be stored, transferred or processed outside the European Union or Switzerland. By providing us with your personal information, you agree to such transfer, storage or processing. We make every effort to ensure that all reasonable steps are taken to ensure that your personal information is processed and stored securely and in accordance with this privacy policy.

Retention Time

We hold your personal information as long as we have a legal or business reason, which usually means as long as you remain a customer or as necessary to comply with our legal obligations, resolve disputes or enforce our agreements. We store your personal data securely and will not use it for any other purpose.

Disclosing Your Information

As mentioned above, we may disclose your personal information to third parties, in accordance with this Privacy Policy, in order to provide you with our services, we may share your personal data with our third parties,

In addition, we may disclose your personal information to third parties, in accordance with this Privacy Policy, to further protect against fraud and reduce the risk of fraud.

Your Rights

You may request that we erase all personal data that we hold about you. This does not include data that we are required to retain for administrative, legal or security purposes.

Integrated Content of Other Websites

Articles on this site may include embedded content (videos, images, articles, etc.). The integrated content of other websites behaves in exactly the same way as if the visitor visited the other website.

These websites may collect data about you, use cookies, integrate additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are connected to this site. Internet.


Cookies provide information about the computer used by a visitor. We may use cookies, if any, to collect information on your computer to help us improve our website.

We may collect information about your general use of the Internet by using the cookie. When used, these cookies are downloaded to your computer and stored on the hard drive of the computer. This information will not identify you personally. These are statistical data. These statistics do not identify any personal details.

You can adjust your computer settings to decline cookies if you wish. This can easily be done by enabling the cookie reject setting on your computer or browser.

Contact Information

For any further information about our Privacy Policy please do not hesitate to contact us by e-mail at

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